Privacy Policy
Introduction
This privacy policy explains how Tern Technologies Limited (referred to as "TERN," "we," "us," or "our") collects, uses, and shares your personal information when you use our website, mobile app, or other online services (collectively, the "Services").
Personal Information We Collect
We collect the following types of personal information from you:
- Information you provide to us directly: This includes information you provide to us when you create an account, contact us, or otherwise interact with us. For example, this may include your name, email address, phone number, and other contact information.
- Information we collect automatically: This includes information that we automatically collect when you use our Services, such as your IP address, browser type, device type, and referring URL. We may also collect information about your use of our Services, such as the pages you visit and the time you spend on each page.
- Information we collect from third parties: This includes information that we collect from third-party sources, such as social media platforms and marketing partners.
How We Use Your Personal Information
We use your personal information for the following purposes:
- To provide and improve our Services
- To communicate with you about your use of our Services
- To personalise your experience on our Services
- To send you marketing communications
- To detect and prevent fraud
- To comply with our legal obligations
Communications Consent
In addition to the purposes listed above, by accepting this privacy policy, you expressly consent to us contacting you using the information you provide. This includes the right to reach out via phone, email, WhatsApp, or any other communication methods you share with us. We may use these channels to send you updates about our services, promotional offers, and other notifications related to your use of our Services.
Sharing Your Personal Information
We may share your personal information with the following third parties:
- Service providers who help us provide our Services, such as website hosting providers and email marketing providers.
- Business partners, such as healthcare providers and educational institutions.
- Third-party advertisers, with your consent.
- Law enforcement agencies or other government officials, if required by law or if we believe that disclosure is necessary to protect our rights or the rights of others.
Data Retention
We shall retain the information you provide to ensure your smooth and uninterrupted use of the App/Website and to:
(i) provide, improve, and personalize our Services;
(ii) contact you regarding your account and provide customer support;
(iii) personalize our advertising and marketing communications; and
(iv) prevent, detect, mitigate, and investigate fraudulent or illegal activities.
We will retain your personal data for up to five (5) years, or for as long as necessary to fulfill the purposes for which it was lawfully collected, whichever is longer if required by applicable law. After the retention period expires, we will delete or anonymize your personal data in accordance with our internal policies and legal obligations.
For any other information not required for the operation of our Services, we may consider your request for deletion; however, please note that deleting certain information may prevent you from using some or all of our Services thereafter.
Your Choices
You have the following choices with respect to your personal information:
- You can access and update your personal information by logging into your account or contacting us.
- You can opt out of receiving marketing communications from us by clicking on the "unsubscribe" link in any marketing email you receive from us.
- You can request that we delete your personal information by contacting us.
Security
We use a variety of security measures to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction.However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.
Changes to This Privacy Policy
We may update this privacy policy from time to time. If we make any material changes, we will notify you by email or by posting a notice on our website.
Privacy & Security
Download Your Data
In accordance with GDPR, you have the right to download your personal data. To make such a request, from your registered email address, please email us at privacy@tern-group.com with the subject line 'Data Download Request – [Your Name]'. We will respond to your request within 30 days as required by law.
Manage Your Personal Data
In accordance with GDPR, you have the right to request, modify, stop processing, object or delete your personal data. To make such a request, from your registered email address, please email us at privacy@tern-group.com with the subject line 'Data Deletion Request - [Your Name]: We will respond to your request within 30 days as required by law.
Contact Us
If you have any questions about this privacy policy, please contact us at: privacy@tern-group.com
Last updated: Nov21, 2025
